When an agency partners with FirstMatch, they receive a full complement of services, from implementation and start-up to ongoing maintenance and technical support.
A Readiness Assessment will be completed when an agency decides they want to explore the possibility of becoming a licensed/authorized FirstMatch user. The assessment will:
Account Manager support during the readiness assessment process will ensure the implementation process is thoroughly mapped out.
Once an agency decides they are going to implement FirstMatch, a Master Services Agreement is created. This agreement outlines:
Agencies select how they plan to arrive at FirstMatch validation. There are two primary tracks after tool implementation:
Once the necessary sample size has been reached and the tool has been refined and trained, the tool will be certified as valid and the agency will begin using the tool to make predictions and data-driven recommendations.